Refund Policy

This Shipping Policy explains how artwork purchases are processed, packed, and delivered by The Painted Feather.

For ready-to-ship artwork: • Orders are typically processed within 5–10 business days. • Additional handling time may apply for oversized bronze sculptures or specialty crating. For commissioned pieces: • Shipping timelines will be discussed during the commission process. • Delivery occurs only after final approval and full payment.

Bronze sculptures require secure and protective packaging. We use: • Professional-grade materials • Custom foam supports • Wooden crates (for large sculptures) • Insurance to protect against carrier damage Packaging costs may vary depending on artwork size and weight.

We may ship via: • UPS • FedEx • Freight carriers (for oversized works) Tracking information will be provided by email once the item has shipped.

Shipping cost depends on: • Weight • Dimensions • Destination • Crating requirements A shipping quote may be provided before purchase or commission finalization.

International shipping may be available. Customers are responsible for: • Customs duties • Import taxes • Brokerage fees • Country-specific restrictions We are not responsible for delays caused by customs or international transit issues.

If artwork arrives damaged: 1. Photograph the package and item immediately. 2. Notify us within 48 hours at [Insert Email]. 3. Retain all packaging for carrier inspection. We will assist you in filing a shipping insurance claim.

We are not liable for: • Delays caused by carriers • Incorrect addresses provided by the customer • Carrier strikes or transit interruptions If a shipment is lost, we will initiate a claim with the carrier.

For shipping questions, contact: The Painted Feather Email: paintedfeatherz@gmail.com (mailto:paintedfeatherz@gmail.com)