Refund Policy

This Shipping Policy explains how artwork purchases are processed, packed, and delivered by The Painted Feather.

For ready-to-ship artwork: Orders are typically processed within 5–10 business days. Additional handling time may apply for oversized bronze sculptures or specialty crating. For commissioned pieces: Shipping timelines will be discussed during the commission process. Delivery occurs only after final approval and full payment.

Bronze sculptures require secure and protective packaging. We use: Professional-grade materials Custom foam supports Wooden crates (for large sculptures) Insurance to protect against carrier damage Packaging costs may vary depending on artwork size and weight.

We may ship via: UPS FedEx Freight carriers (for oversized works) Tracking information will be provided by email once the item has shipped.

Shipping cost depends on: Weight Dimensions Destination Crating requirements A shipping quote may be provided before purchase or commission finalization.

International shipping may be available. Customers are responsible for: Customs duties Import taxes Brokerage fees Country-specific restrictions We are not responsible for delays caused by customs or international transit issues.

If artwork arrives damaged: Photograph the package and item immediately. Notify us within 48 hours at [Insert Email]. Retain all packaging for carrier inspection. We will assist you in filing a shipping insurance claim.

We are not liable for: Delays caused by carriers Incorrect addresses provided by the customer Carrier strikes or transit interruptions If a shipment is lost, we will initiate a claim with the carrier.

For shipping questions, contact: The Painted Feather Email: paintedfeatherz@gmail.com