Question 1

Overview

Accepted Answer

This Shipping Policy explains how artwork purchases are processed, packed, and delivered by The Painted Feather.

Question 2

1. Processing Time

Accepted Answer

For ready-to-ship artwork:
Orders are typically processed within 5–10 business days.
Additional handling time may apply for oversized bronze sculptures or specialty crating.

For commissioned pieces:
Shipping timelines will be discussed during the commission process.
Delivery occurs only after final approval and full payment.

Question 3

2. Packaging & Crating

Accepted Answer

Bronze sculptures require secure and protective packaging.

We use:
Professional-grade materials
Custom foam supports
Wooden crates (for large sculptures)
Insurance to protect against carrier damage

Packaging costs may vary depending on artwork size and weight.

Question 4

3. Shipping Methods

Accepted Answer

We may ship via:

UPS
FedEx
Freight carriers (for oversized works)

Tracking information will be provided by email once the item has shipped.

Question 5

4. Shipping Costs

Accepted Answer

Shipping cost depends on:

Weight
Dimensions
Destination
Crating requirements

A shipping quote may be provided before purchase or commission finalization.

Question 6

5. International Shipping

Accepted Answer

International shipping may be available. Customers are responsible for:

Customs duties
Import taxes
Brokerage fees
Country-specific restrictions

We are not responsible for delays caused by customs or international transit issues.

Question 7

6. Damaged Shipments

Accepted Answer

If artwork arrives damaged:

Photograph the package and item immediately.
Notify us within 48 hours at [Insert Email].
Retain all packaging for carrier inspection.

We will assist you in filing a shipping insurance claim.

Question 8

7. Lost or Delayed Shipments

Accepted Answer

We are not liable for:

Delays caused by carriers
Incorrect addresses provided by the customer
Carrier strikes or transit interruptions

If a shipment is lost, we will initiate a claim with the carrier.

Question 9

8. Contact Information

Accepted Answer

For shipping questions, contact:
The Painted Feather
Email: paintedfeatherz@gmail.com

Refund Policy